InSO offers a host of integrated remote support services. These include customer care and technical support through multiple communication channels, backend transaction processing, outbound collections and telemarketing. Web based services including real-time chat among others.

InSO's unique 'co-sourcing' model and 100% BPO focus has enabled us to re-engineer processes and also provide value-added services. These services vary from simple (customization of processes in keeping with the client's requirements, knowledge management) to complex (using technology to enable enhanced performance on metrics, reporting tools, middleware).

In addition to this, InSO's 'Centers of Excellence' including Transitioning and Project Management and its 'Process Improvement Team' enable a solid platform for sharing best practices. This has helped the company in providing significant cost savings, improved productivity and quality levels and other value added services to its clients.

The 3 key elements of our services include:

	Core Competencies
	We service the entire spectrum of inbound and outbound customer interaction along with back office processing.

	Domain Expertise
	Our business units are structured to offer strong domain focus. Each unit is a repository of domain knowledge and experts who have outstanding experience in migrating and successfully implementing processes.

	Service Channels
	We have extensive experience in running operations across multiple channels including voice, email, chat and data. We also serve clients through blended channels.

	Software
	The software services from Indya Services Outsourcing are targeted towards helping customers realize their business goals by delivering tangible, measurable results. A proper understanding of this synthesis motivates our every project, enabling us to deliver technology solutions that give you a decisive, competitive advantage.