Indya Services Outsourcing - At your service...

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InSO brings the expertise to support your processes through multiple service channels. We communicate and process through different mediums across various domains and processes. InSO's 'Center of Excellence' brings best practices and learning to further enhance our skills in the use of these channels.

Voice

Just a call away

We provide support via telephone for a host of Fortune 500s and world's leading companies. The spectrum of services includes customer care, technical support and outbound programs. Given below are some of the services we provide:

	Customer service
	Telemarketing / telesales
	Collections
	Technical support
	Loyalty programs
	Booking and reservations
	Service activations
	Complete query resolution
	Escalated calls
	Payroll processing
	Customer satisfaction surveys

eMail

Responding to your thoughts

InSO provides support for global companies and the responses vary from simple to complex. We have the experience to control scale with complexity and have very successfully handled the peak season for our clients. InSO has established itself through the eMail processes and has gained competencies in other channels. Our services include:

	Customer care
	Technical support
	Order fulfillment
	Verification
	Complete query resolution
	Escalated cases

Chat

Lets solve it together

InSO is the pioneer and is the first partner of one of its clients to go live on technical support through real-time chat by migrating phone users. We have expertise in providing chat support for:

	Customer care
	Technical support

Data (Back-office and Transaction Processing)

Information to intelligence

InSO provides backend support and processes a high volume of transactions for its clients. Our systematic approach towards training, quality control and service delivery helps our agents / associates process transactions and consistently perform above the clients' enterprise averages. We delivery high accuracy and provide support in:

	Research, analyze and resolve queries
	Claims registration, processing and adjudication
	End-to-end order fulfillment and logistic management
	Correspondence management
	Service changes
	Liability processing
	Account verification and confirmation
	Information validation
	Skip tracing
	Documentation
	Payroll processing
	Account maintenance
	Application processing
	Data conversion

Blended Services

Optimizing your resources

InSO provides integrated services to its clients wherein the agents are handling more than one channel simultaneously. The agents are trained to provide support for multiple channels and use more than one medium for communicating and processing a contact / record:

	Correspondence management
	Claims specialists
	Technical support
	Customer care
	Payroll processing