Project Management
- Unique Co-sourcing model
-
Transitioning and Project Management (TPM) center of excellence.
-
TPM toolkit to ensure successful implementation and deadline.
-
Operations seed team with relevant experience and skills for transitioning & ongoing operations.
-
Dedicated operations organization.
-
Ramp-up in 10-12 weeks.
-
Experience in handling scale with complexity
-
Project dashboards signed of by both parties.
|
|
People
- Best of breed in leadership team from diverse educational background and wide industry experience.
- 100% University / College, Educated Employees; Multi-Language Capabilities.
- Approximately 70% with computer education.
- Company Invests 160 Hours / Year / Agent in training
- Profiling right competencies for right jobs.
- Empowered and aligned people supported by decentralized structure.
- Strong integration of culture coupled with significant diversity of experience.
|
|
|
Processes
-
Processes based on COPC and 6 sigma framework
- Robust performance management system
- Stack Ranking
- All KRAs aligned to company's objectives.
- In-house instructional design experts.
- In-house and 3-tier feedback mechanism for productivity and quality assurance.
- Well defined multi-level escalation and resolution process.
- Structured process improvement methodology.
- In-house forums for best practices sharing.
|
|
|
